Technology Assistance

Required Technology for Online Learning 
Before you get started, ask yourself:
  1. Do I have a laptop, desktop computer, Chromebook, tablet, or smartphone with a built-in camera and microphone access?
  2. Do I have stable internet access (hotspot, cable, wireless, cellular, etc.) on my device? Click the following link for City of Albuquerque free WiFi hotspots: https://www.cabq.gov/technology-innovation/wifi 
  3. Do I have Google Chrome installed on my device? Click the following link for directions https://www.google.com/chrome
  4. Can I open a PDF document on my device? Click on the following link for directions https://get.adobe.com/reader

For questions specific to student technology at Catholic Charities, send an email to IThelp@ccedu.org. Please allow for a response within 48 hours. Monday-Friday. " to read "Please click here (with the link https://forms.gle/EPTvX74ufoyo1kk8A) to request IT support for your Catholic Charities student computer.​
Laptop Loans for Students

​To help with the move to online learning and to aid students with their academic success, Catholic Charities is lending laptops for students to borrow. If you need a laptop, please inform your instructor. ​Limited computers are available.

1. Have I signed a Student Laptop Agreement Form before I begin using my laptop?  It is the student’s responsibility to care for the equipment and ensure it is maintained in a safe environment. If the computer is lost, stolen or damaged, students should immediately file a report with Catholic Charities.

2. Have I taken inventory of my laptop, which includes an AC laptop power adapter, and battery?  Is my computer in good working condition? 

3. Have I viewed the following videos before using my student laptop? 
Click to open the videos
a. Caring For Your Student Laptop
b. Turning on and Logging in to your Student Laptop 
c. Basic Keyboard Functions and Headset & USB use
d. Accessing Gmail, Google Classroom and Zoom for Online Classes 
e. Using Basic Touch Pad Functions on Student Laptops 
f. Connecting to the Internet 
g. Turning Off Your Student Laptop 
Students will need to set up technology in their device before starting the semester. 

Click  the "Guide to start classes" below to learn about the online tools you need.

If you need to read this document in another language, make sure to choose your language in the top left corner of the page.
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​I) setting up your Google email account,
II) using Zoom to communicate with your instructor, and
III) joining your Google Classroom. 
Learn more about:
​Our Adult Education Programs
Legal Services for Citizenship
English as Second Language (ESL)
Citizenship Classes
​Plaza Comunitaria
​College English Readiness (Accuplacer)
Conversation Partners
High School Equivalency (HSE)
Thanks To
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The Archdiocese of Santa Fe
Catholic Charities' mission is to put faith in action to improve the lives of those in need. We provide services to promote self-sufficiency, strengthen families, fight poverty and build community. As the local 501(c)(3) affiliate of Catholic Charities USA, we remain dedicated to finding solutions to some of the most pressing social challenges individuals, children and families face regardless of race, religion, color, country of origin, disabilities, gender, age or sexual orientation.